RAC and COVID-19
If you have been to the RAC post-COVID, you notice obvious differences and the extra measures that we have implemented to make the RAC as safe as we can make it. We have received over 1,700 surveys since we re-opened the club. We have received high marks from our members when it comes to feeling safe. While most members are pleased with the processes that are in place, some are not. The survey results paint a bell curve picture. On each end are the members that either want fewer restrictions or would like to see more restrictions. The middle of the bell curve indicates satisfaction with how things are, even though they are not ideal or anywhere close to a pre-COVID health club. Most members indicate they feel safe because of the precautions that we have taken.
The RAC (like most small businesses) has been dramatically affected by COVID-19. The number of members that have canceled or went on freeze has had a massive financial impact on the business. Although COVID has reduced our capacities, the cost of doing business has increased. We continue to do what we feel is right for the business and hope that we can move the dial more toward normal in the coming months.
Although the mandate will not allow us to open the Sauna or Steam Rooms, we are permitted to open the whirlpools (starting October 1st). Only three people will be allowed in each whirlpool. Markings will be installed on where to sit. Masks must be worn to the whirlpool, but they may be removed once in the whirlpool. They will be available on a first-come, first-serve basis. We also increased the age to 18 to use the whirlpools in the locker rooms. Members under the age of 18 can use the family whirlpool in the pool area.
For the latest information on other available amenities, please visit our COVID website pages:
Overview Page
Details Page
It is important to remember that we are under the State of Minnesota’s Governor’s Order with the restrictions we have in place. Capacity limits are the reason we have a reservation system. According to a survey sent to frozen member, it was communicated that a good percentage of members on freeze will come back when the reservation system is lifted. We will do that when capacity limits are increased.
We also know that while the reservation system is quick and easy for individual members, it is much more cumbersome for families trying to use the club together. We have made some tweaks to the reservation numbers, but there are no easy answers. Because we are a family club, we wish there were a better way. So far, we have yet to figure out a better solution.
We are fortunate to have your support during this time. Thank you for your patience and grace.
